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Terms and Conditions

Ivy Emerald welcomes orders from Australia and overseas and we are very happy to supply our beautiful Christening Gowns, Rompers and accessories to you on the following terms and conditions. By accessing or using this website or by placing an order with us (via our contact form, by telephone: +61 2 99696074 or email: enquiries@ivyemerald.com.au), you agree to be bound by these terms and conditions. Our terms and conditions apply to all purchases. Ivy Emerald may vary these terms and conditions from time to time and any such variation will be effective immediately upon being published on the website.

Pricing

All prices are in Australian dollars. The prices are current at the time they are published on the website but may vary from time to time at the absolute discretion of Ivy Emerald.

Ordering

Via Contact form on our website, by telephone : +61 2 9969 6074 or email: enquiries@ivyemerald.com.au

Payment may be made by eftpos facility (Visa/Mastercard).

Deposit – Christening Gowns

A 50% non-refundable deposit is required at the time of placing an order with Ivy Emerald, in which event non-refundable full payment is required at the time of purchase.

Delivery

Delivery time and costs for all items are dependent on delivery location, and will be confirmed with customer. Dispatch of goods normally will be within 24 hours. Shipping cost will be advised. All orders must be paid for in full (including shipping cost) prior to collection or despatch. If an item is unexpectedly out of stock or if there should be any delay with the dispatch of your order you will be notified immediately. You will be given the opportunity to either place the item on backorder or cancel your order.

Returns / Refunds Policy

We take special pride to ensure that all items are beautifully presented and in perfect order when despatched. All returns, credits, exchanges or refunds are at the discretion of Ivy Emerald. Please contact us immediately to discuss any concern that you may have with our products. Items must be returned within 48 hours of customer receiving our item. After this time, we are unable to provide refund, credit or exchange.

Returns: Goods returned must be in their original form with labels and packaging intact. Please also include a copy of your invoice/receipt as proof of purchase. The cost of returning any product to Ivy Emerald is your own responsibility. In the event where a mistake has been made or the product is faulty, we will refund reasonable return shipping costs.

We do not offer refunds when the product has been damaged through alteration or misuse.

Overseas Orders

We welcome overseas orders and enquiries and are very happy to ship our Christening Gowns and accessories to anywhere in the world via Australia Post services. Please contact us via email enquiries@ivyemerald.com.au or telephone +61 2 99696074 for shipping details to your country.

All international orders are free of Australian tax, however your order may be subject to local duties or taxes in your country of destination. Please check with your local authorities to ascertain applicable rates. Any additional charge must be borne by you.

Our Products

Ivy Emerald has taken every care to ensure that descriptions and specifications of our products are as accurate as possible. We do not accept responsibility for any variation of colour between browser software or computer systems used by you. All details are provided for the sole purpose of giving an approximate idea of the product described on the website and no warranty or guarantee shall be given, express or implied.

Regarding care of products, we can provide guidance as to how to care for garments and accessories that you purchase from us but we take no responsibility for any damage caused once in your possession including but not limited to damage caused by dry cleaning.

Our Website

Our website www.ivyemerald.com.au ('website') is owned by Ivy Emerald ABN 90 571 672 536 and all the material contained on the website is protected by the relevant Copyright Act or other applicable laws. Except where necessary to view the material on the website, or as permitted by the relevant Copyright Act or other relevant legislation, nothing contained on our website may be reproduced, copied, adapted, modified, distributed or uploaded to a third party without our prior written consent.

Whilst Ivy Emerald has made every effort to ensure that the information contained on the website is correct, we do not accept responsibility for any errors or omissions in the information contained on the website.

Linked Websites

Links to other websites contained on our website are suggestions only and are provided for convenience only. Ivy Emerald makes no warranties or representations, express or implied, with respect to the appropriateness, cost, quality or accuracy referred to on third party websites.

 

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